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Return, Refund & Hire Policy

This policy applies to all products sold or hired from Wrodtam Ventures (PVT)Ltd through our e-commerce platform, physical stores or delivery partners.

A. GOODS SOLD

Returns (Non-Faulty Goods)

• Returns are accepted within 7 days of delivery.

• Items must be unused, uninstalled, unopened, and in original packaging.

• Proof of purchase is required.

• Delivery, handling, and transaction fees are non-refundable.

Faulty, Damaged or Incorrect Goods

• Faults must be reported within 48 hours of delivery.

• Items will be inspected and tested before approval.

• Customers are entitled to repair, replacement, or refund in line with the Zimbabwe Consumer Protection Act.

• Manufacturer warranties apply where available.

Non-Returnable Items

• Used or installed electrical equipment

• Batteries, chargers, lubricants, and consumables once opened

• Clearance, discounted, or sale items

• Special-order or custom products

Refunds

• Approved refunds are processed within 5–10 working days.

• Refunds are issued using the original payment method.

B. GOODS HIRED (RENTAL ITEMS)

Hire Conditions

• Hired goods must be returned in the same condition, excluding normal wear and tear.

• Customers are responsible for loss, theft, misuse, or damage.

Cancellations & Early Returns

• Cancellations before dispatch/collection may incur an administration fee.

• No refunds for early returns or unused hire time.

Late Returns

• Late returns attract daily penalty charges.

• Failure to return equipment may result in full replacement costs.