We offer professional preventive maintenance that stops faults before they happen.

• Solar Panel Cleaning
• Battery Health Checks & Testing
• Inverter Servicing
• Wiring & Safety Inspections
• Full Safety Checks
• Breakdown Prevention
• System Optimization
• Professional Reports

Reliable power starts with reliable maintenance.

1) ACCESS CONDITIONS

• Client must allow full access to all Solar panels, Inverters, Batteries, DB boards & wiring points.
• The roof, ceilings, yards, and electrical rooms must be safely accessible.
• Any locked areas must be opened by the client or authorised personnel .
• Hazard areas must be cleared before work begins.

2) SAFETY CONDITIONS

• All work areas must be free from dangerous animals, unstable structures, & hazardous materials.
• Power may need to be switched off temporarily for safe inspection.
• maintenance must follow SANS/IEC best practices.
• No work will be performed during unsafe weather (rain. lightning, storms) for rooftop systems.

3) SYSTEM ELIGIBILITY CONDITIONS

• Panels must be structurally secured.
• Batteries must be accessible not sealed behind walls.
• inverters & Charge controllers must be reachable
• Systems with illegal wiring or tempering must be corrected before maintenance.
• Correct earthing must be in place or installed as part of maintenance.
• DB must be accessible not obstructed.
• There must be a safe means of isolating power.
• Exposed live parts should not be present before inspection.
• Any pre-existing unsafe wiring must be noted and corrected if required.

4) CLIENT PREPARATION CONDITIONS

• Client must inform staff or residents about the maintenance visit before technicians arrive.
• Pets must be restrained for safety.
• Sensitive electronics may need to be unplugged during electrical testing.
• Breakers, generators, & solar systems may need to be turned off for testing.

5) PAYMENT CONDITIONS

• Payment is made in advance unless otherwise agreed.
• Regular maintenance plans must be paid monthly, quarterly, or annually.
• Additional repairs outside the maintenance scope are charged separately.
• Replacement parts must be approved and paid for by the client before installation.

6) CONDITIONS ON SCOPE OF WORK

• Preventive maintenance identifies faults early & covers prevention, not full repairs.
• The service includes cleaning, testing,  tightening, diagnostics, & reporting.
• Major repairs, rewiring, or part replacement are not included unless specified.
• The company provides recommendations but the client decides on extra repairs.

7) CONDITIONS ON REPORTING

• A full inspection report will be provided after each visit.
• Any faults found will be documented with recommendations.
• Urgent hazards will be communicated immediately.

8) WARRANTY & LIABILITY CONDITIONS

• Maintenance improves performance but does not guarantee the system's original installation quality.
• Wrodtam Ventures (PVT)Ltd is not responsible for previous poor installations, hidden defects, or manufacturer faults.
• Any damage caused by weather, misuse, or third-party technicians is outside scope.
• Component warranties belong to the product manufacturer.

9) SCHEDULING & AVAILABILITY CONDITIONS

• Maintenance visits must be booked & paid for in advance.
• Emergency visits may incur additional charges.
• Missed appointments by the client may attract a call-out fee.

10) CLIENT RESPONSIBILITIES

• Ensure the system is installed legally and safely.
• Follow recommendations to prevent recurring issues.
• Avoid tempering with settings after maintenance.
• Report any abnormalities early.
  
   
  
  
   

Return, Refund & Hire Policy

This policy applies to all products sold or hired from Wrodtam Ventures (PVT)Ltd through our e-commerce platform, physical stores or delivery partners.

A. GOODS SOLD

Returns (Non-Faulty Goods)

• Returns are accepted within 7 days of delivery.

• Items must be unused, uninstalled, unopened, and in original packaging.

• Proof of purchase is required.

• Delivery, handling, and transaction fees are non-refundable.

Faulty, Damaged or Incorrect Goods

• Faults must be reported within 48 hours of delivery.

• Items will be inspected and tested before approval.

• Customers are entitled to repair, replacement, or refund in line with the Zimbabwe Consumer Protection Act.

• Manufacturer warranties apply where available.

Non-Returnable Items

• Used or installed electrical equipment

• Batteries, chargers, lubricants, and consumables once opened

• Clearance, discounted, or sale items

• Special-order or custom products

Refunds

• Approved refunds are processed within 5–10 working days.

• Refunds are issued using the original payment method.

B. GOODS HIRED (RENTAL ITEMS)

Hire Conditions

• Hired goods must be returned in the same condition, excluding normal wear and tear.

• Customers are responsible for loss, theft, misuse, or damage.

Cancellations & Early Returns

• Cancellations before dispatch/collection may incur an administration fee.

• No refunds for early returns or unused hire time.

Late Returns

• Late returns attract daily penalty charges.

• Failure to return equipment may result in full replacement costs.