No feature found

No condition found

Return, Refund & Hire Policy

This policy applies to all products sold or hired from Wrodtam Ventures (PVT)Ltd through our e-commerce platform, physical stores or delivery partners.

A. GOODS SOLD

Returns (Non-Faulty Goods)

• Returns are accepted within 7 days of delivery.

• Items must be unused, uninstalled, unopened, and in original packaging.

• Proof of purchase is required.

• Delivery, handling, and transaction fees are non-refundable.

Faulty, Damaged or Incorrect Goods

• Faults must be reported within 48 hours of delivery.

• Items will be inspected and tested before approval.

• Customers are entitled to repair, replacement, or refund in line with the Zimbabwe Consumer Protection Act.

• Manufacturer warranties apply where available.

Non-Returnable Items

• Used or installed electrical equipment

• Batteries, chargers, lubricants, and consumables once opened

• Clearance, discounted, or sale items

• Special-order or custom products

Refunds

• Approved refunds are processed within 5–10 working days.

• Refunds are issued using the original payment method.

B. GOODS HIRED (RENTAL ITEMS)

Hire Conditions

• Hired goods must be returned in the same condition, excluding normal wear and tear.

• Customers are responsible for loss, theft, misuse, or damage.

Cancellations & Early Returns

• Cancellations before dispatch/collection may incur an administration fee.

• No refunds for early returns or unused hire time.

Late Returns

• Late returns attract daily penalty charges.

• Failure to return equipment may result in full replacement costs.

  LEGAL TERMS & CONDITIONS – RETURNS & HIRES

  1. All returns are subject to inspection and approval.

  2. Used, damaged, or altered goods may be rejected.

  3. Ownership of sold goods transfers upon full payment.

  4. All rental items remain company property.

  5. Customers assume full liability for hired goods.

  6. Replacement costs apply for lost or damaged hire items.

  7. Refund decisions are final after technical assessment.

  TOOLS, SOLAR & ELECTRICAL EQUIPMENT POLICY

  • All tools and equipment are tested before dispatch.

  • Installed or wired items are not returnable unless proven faulty.

  • Solar panels, inverters, batteries, and controllers are covered by manufacturer warranties only.

  • Damage from incorrect installation, power surges, water ingress, or misuse is not covered.

  • Rental tools must be returned clean, complete, and functional.